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LiveConneqtThe Operational Truth Platform

Telecom and UCaaS operations

Show what was provisioned, delivered and resolved.

Evidence workflows for service activation, usage-to-invoice discrepancies and customer-impacting outages.

Start Service activation and acceptanceChoose a workflow

Your organization's private workspace. Your original records.

From scattered records to inspectable history

Choose the work in front of you.

Each workflow creates a private Matter using the installed kit and its evidence categories. Add your own records after creation.

Service activation and acceptance

Compare a customer's ordered service with recorded provisioning, test results and actual acceptance.

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Usage-to-invoice reconciliation

Preserve the usage, rating and invoice versions behind one disputed billing period and the operator's reconciliation.

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Customer outage and resolution

Assemble observed customer impact, troubleshooting changes and evidence of restored service for one outage.

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How the record develops

The evidence stays connected to the decision.

  1. 01

    Create a private Matter

    Name the actual job, incident, asset or decision. The kit and workflow are recorded with the Matter.

  2. 02

    Preserve the originals

    Upload the records from your operation. Inspect source details and categorize evidence without replacing its original bytes.

  3. 03

    Inspect the gaps

    See present and missing evidence categories. Completeness describes the record; it does not decide the outcome for you.

  4. 04

    Build an Evidence Binder

    Package the preserved record and provenance for review. Export access follows your workspace's existing permissions and plan.

Built around your work

Who this serves

  • UCaaS operators
  • Managed service providers
  • Carrier and customer-support teams

Source and workflow scope

These private workflows organize the records you bring from your operation. The evidence categories are workflow design; they do not certify an outcome or decide whether an authority applies.

Start with one record that matters.

Keep the source material, the gaps, and the decisions in the same private history.

Create your first Service activation and acceptance Matter